CCPA Removal Requests

You can ask BestInterest about personal information associated with your messages, including when you do not have a BestInterest account. A privacy request is separate from the app’s rule that ordinary sent messages cannot be individually edited or deleted.

How to make a privacy request

Use the contact options in our Privacy Policy or contact support and say that you are making a privacy request. Explain whether you have an account and which information you want reviewed. We may need to verify your identity before acting. Do not send passwords, verification codes, or private message content in an initial request.

California privacy law provides rights to know, correct, and request deletion of certain personal information, subject to applicable requirements and exceptions. We review requests under the law that applies to them. For official guidance, see the California Attorney General’s CCPA information.

Why deleting an account does not recall every message

Regular messages form part of the communication record. Deleting your account removes your access and starts deletion or anonymization of your personal app data. Your coparent can retain their own copies of shared records, generated reports can remain available until expiration, and limited security, support, or legal records can remain as described in our Privacy Policy.

We cannot delete another person’s account at your request or recall copies they already downloaded. A privacy request is reviewed separately from those product controls; sending a message does not make every possible privacy request automatically ineligible.

See our message deletion controls and how to delete your account. You can also request account deletion without signing in.

Information associated with messages

BestInterest processes message content, timestamps, sender and recipient routing information, provider identifiers, delivery status, and available attachments to provide communication and record-keeping. Some information can identify or relate to a person even when that person does not have a BestInterest account. Our Privacy Policy explains the categories we collect, how we use them, and retention.