Why Can't I Log In?

Start with a sign-in method already connected to the BestInterest account containing your records. Reinstalling cannot fix signing in to the wrong account.

Check your sign-in method

• Apple: use the same Apple Account. Hide My Email can mean your account uses a private relay address.
• Google: select the same Google account.
• Phone Number: enter the number connected for sign-in and its country code.
• Email: use the connected email address and password.

If you previously added another method in Settings > Password & Security, you can use that connected method too. An unconnected method can create a separate empty account; matching visible email addresses do not prove two methods are connected.

If you are already signed in but your information is missing, use the missing-account guide before adding a family, purchasing again, or deleting anything.

Fix a code, password, or provider error

For a missing password-reset email, expired SMS code, or Apple/Google error, follow Account recovery, verification codes, and sign-in errors. Use a fresh code or link when requested and do not share it with anyone.

Check the app and connection

1. Check Service status for a confirmed issue.
2. Confirm the device can reach the internet and try another trusted Wi-Fi or cellular connection.
3. Close and reopen BestInterest, then install any available update.
4. If the app is stuck opening or says it is offline, follow startup and sync troubleshooting.

Before reinstalling

Confirm you can access a connected sign-in method and save any unfinished local work. Reinstall only after the checks above. It does not recover an account accessed with the wrong credential, and unsynced device data can be lost.

Get account help

Contact support with the method you tried, device type, app version, approximate time, and exact error. Do not send your password, reset link, or verification code.