Messaging & Notifications

Send and review messages, manage delivery, filters, alerts, and attachments.

• How To Search Messages And Journal Entries

  Search BestInterest messages and private journal entries by text, tag, special classification, or date.

• Using Magic Tags™ And Manual Tags

  Learn how private Magic Tags, manual tags, and Message Shield classifications organize messages and journal entries.

• Can My Coparent's Message Appear In The Notification?

  Yes. Turn on Show Message in Alert to include message text in push and email alerts. Leave it off if you do not want message content in previews.

• Can I React To Messages In BestInterest?

  BestInterest does not send tapbacks. Incoming reaction text appears only when a phone or carrier delivers it as a message.

• What Is A System Message?

  Learn why BestInterest creates system messages, which activity they describe, and what happens when you tap one.

• How Do I Delete Messages From My Account?

  Learn which BestInterest messages can be deleted, why regular co-parenting messages remain in the record, and what account deletion changes.

• How Do I Find My Coparent’s Original Message?

  Open a filtered message, reveal the original wording when you are ready, or create a verified report without relying on the filtered text.

• Why Can't I Attach Or Send Photos?

  If BestInterest cannot attach or send a photo, check the app's photo permission and your device settings.

• How Does BestInterest Determine If A Message Is Urgent?

  Optimize your coparenting communication with BestInterest, which uses AI to prioritize urgent messages, ensuring you stay informed when it matters most.

• How Does BestInterest Help Me Avoid Arguments?

  Discover how BestInterest leverages AI to enhance your communication. Filter negative language and receive coaching for child-focused, constructive replies.

• Message Notification Options: Push, Email, And Smart Silence

  Turn coparent message alerts on or off, send them by push or email, show the filtered message in the alert, and use Smart Silence to batch alerts hourly, daily, or weekly.

• Message Shield Settings

  Turn Message Shield and Mediator Voice on or off, choose Summary or Full detail, and control how original messages appear in BestInterest.

• Message Shield For Email: Setup And Troubleshooting

  Set up a private forwarding address, verify manual forwarding, and troubleshoot email imports without contacting your coparent.

• How To Read And Send Messages In BestInterest

  Open your conversation, read a message in detail, write a new one with the pencil button, attach photos, save drafts, search, and read the delivery icons.

• Can My Coparent See My Message Drafts?

  No. Your coparent cannot see message drafts or Tone Guardian feedback. Only the final message you choose to send is shared.

• Save Drafts And Reuse Ready Replies™

  Compose before you send. Save a private draft for later or keep a Ready Reply to reuse.

• How To Adjust Tone Guardian Settings

  Choose how Tone Guardian reviews outgoing messages and select the communication style that fits your needs.

• What Do Sending, Failed, And Undelivered Mean?

  Understand the Sending, Sent, Delivered, Read, Failed, and Undelivered statuses shown under messages you send in BestInterest.

• Why Am I Not Receiving Notifications Of New Messages?

  If you're missing notifications from the BestInterest app, follow these troubleshooting tips to ensure you stay updated on important information.

• Why “Delivered” Isn’t Always Proof Of Delivery

  Explore why "Delivered" doesn't guarantee your message reached your co-parent. Understand the complexities of communication for effective co-parenting.

• Why Wasn't A Message Delivered?

  Troubleshoot BestInterest messages that are delayed, failed, undelivered, or sent through the wrong account or phone number.

• Will BestInterest Send Messages On My Behalf?

  BestInterest empowers coparents with AI-driven suggestions while ensuring you maintain full control over your messages for effective, child-focused communication.

• Will I Get My Ex’s Texts On My Phone And The App?

  Where messages arrive depends on whether your coparent uses BestInterest, texts your Boundary Line number, or texts your personal number.